Shipping policy

THE CROWN – SHIPPING POLICY

1. GENERAL INFORMATION

At The Crown, all products are handcrafted and made-to-order.
Shipping is the final stage of a production process that prioritizes quality and precision.

2. PRODUCTION TIME

Each order is produced individually.

Estimated production time:

  • Typically: [INSERT TIME – e.g. 8–16 weeks]

  • May vary depending on:

    • design complexity

    • customization

    • current production load

Production time is separate from shipping time.

3. SHIPPING METHODS

We ship worldwide using trusted logistics partners.

Depending on the size and destination, we use:

  • courier delivery (smaller items)

  • pallet freight

  • crate shipping (for large tables)

All shipments are properly secured for international transport.

4. SHIPPING COSTS

Shipping costs:

  • are calculated individually

  • depend on size, weight, destination, and shipping method

They are clearly stated before order confirmation.

5. DELIVERY TIME

Estimated delivery time:

  • Europe: 2–7 business days

  • USA / Canada: 5–14 business days

  • Other regions: up to 21 business days

These are estimates only and not guaranteed.

6. CUSTOMS, TAXES AND DUTIES

For international orders:

  • customers are responsible for import duties, taxes, and customs fees

  • these are not included in the product price or shipping cost

We recommend checking local regulations before ordering.

7. DELIVERY AND RECEIPT

IMPORTANT – PLEASE READ CAREFULLY

Upon delivery, the customer must:

  1. Inspect the packaging before signing

  2. Check for visible damage

  3. Take photos of:

    • the packaging

    • any damage

If damage is visible:

  • note it on the delivery document

  • inform us within 24 hours

Failure to follow this procedure may affect the ability to file a claim.

8. DAMAGE DURING TRANSPORT

If damage occurs:

  • contact us immediately

  • provide photos and description

  • keep all packaging materials

We will assist in resolving the issue with the carrier.

9. FAILED DELIVERY / ABSENCE

If delivery cannot be completed due to:

  • incorrect address

  • customer absence

  • failure to arrange delivery

additional costs (re-delivery, storage) may apply.

10. RISK OF LOSS

  • For business customers (B2B): risk transfers when goods are handed to the carrier

  • For consumers (B2C): risk transfers upon delivery, in accordance with applicable law

11. SPECIAL CONDITIONS FOR LARGE ITEMS

Large furniture (tables, cabinets, etc.) may require:

  • pallet delivery

  • curbside delivery (not inside the home)

  • customer assistance during unloading

It is the customer’s responsibility to:

  • ensure access to the delivery location

  • verify that the product will fit through doors, stairs, and elevators

12. DELAYS

We are not responsible for delays caused by:

  • shipping carriers

  • customs clearance

  • weather conditions

  • events beyond our control

13. CONTACT

For any shipping-related questions:
📩 cezarymieleniewski@gmail.com